Privacy Policy

Elite Carpet & Upholstery Cleaning Ltd

Elite Carpet & Upholstery Cleaning Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it and how we keep it secure.

What Information We Collect

We may collect:

Name

Telephone number

Email address

Property address (if provided)

Details of your enquiry

Information you provide when requesting a quotation or booking our services

How We Use Your Information

We only use your information to:

Provide free quotations

Arrange appointments

Respond to enquiries

Deliver our carpet, upholstery, rug, leather and mattress cleaning services

Send invoices or service-related communications

Maintain our customer records

Occasionally send existing customers information about special offers, discounts and cleaning reminders

Marketing Communications

From time to time, we may send existing customers an email or text message (typically every 3–6 months) with special offers, discounts or reminders about our carpet and upholstery cleaning services. If you no longer wish to receive these messages, simply let us know and we will remove you from our marketing list.

Data Sharing

We never sell, rent or trade your personal information to third parties. Your information is only shared where necessary to provide our services, process payments or where required by law.

How Long We Keep Your Data

We keep customer information only for as long as necessary for business, accounting and legal purposes.

Website Cookies

Our website may use cookies and analytics to improve website performance, monitor visitor activity and enhance your browsing experience. You can control or disable cookies through your browser settings.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal information we hold about you.

Request correction of inaccurate information.

Request deletion of your personal information where applicable.

Opt out of receiving marketing emails or text messages at any time

Contact

Elite Carpet & Upholstery Cleaning Ltd

Company Registration Number: 09613771

Established in 2015

Fully Insured (£2 Million Public Liability Insurance)

Serving Essex, Suffolk, Cambridgeshire & London